BigBoss - Trade Forex on up to 2222 Leverage and CFD

Recently, we have confirmed multiple reports of unauthorized access.
In order to safeguard your assets, please read the following information carefully.
Please take immediate action should you encounter any irregularities.

■ Signs of potential unauthorized access
Receiving unexpected emails with the following subject lines may signify that a third party has gained unauthorized access to your MyPage:

【BigBoss】Application of transfer fund
【BigBoss】Application of Withdrawal of Funds

■ Required actions upon receiving a suspicious email
If you happen to receive such emails, please take the following actions immediately:

1. Do not click any URLs, links, or buttons in the email.
2. Log in to MyPage and immediately cancel any fund transfer or withdrawal requests that you did not make.
3. Change your password.
　(*Considering the potential risk of virus infection on your PC, please complete this step using a secure alternative device such as a smartphone.)
4. Contact Customer Support to change your registered email address.


＜How to Change Your Password＞

Password Change of MyPage:
1. Click “Forgot your password? (Reset)” on the login screen.
　https://mypage.bigboss-financial.com/signin

2. On the Reset Password page, enter your registered email address and click the “apply” button.

3. You will receive an email titled “【BigBoss】Reset Password”.
　Please ensure you also check your spam folder.

4. Follow the instructions in the email to reset your password.


＜How to Change Your Registered Email Address＞
To change your registered email address, please contact Customer Support and provide the following information:

・The new email address you wish to register
・An image of your identity verification document
【Identity Proof】 Must include: applicant’s photograph, name and date of birth, and expiry date
E.g.: ■Passport　■Driving License　■Insurance Card　■Identity Card

*If you are contacting us from your new email address, please also provide your original registered email address.


We apologize for the inconvenience and appreciate your understanding and cooperation in protecting your valuable assets and personal information.
If you have any inquiries, please contact our Customer Support Team.

Starting from 18 April 2026 (Sat), the market trading time and the symbol group for the below products will be changed.
(The following table is listed as GMT 0)


【New Market Trading Time】
(The following table is listed as Summer time)

[FX Exotic (Except USDSEK)]
Sun to Mon: 22:00 - 21:00
Mon to Wed: 21:05 - 21:00(Next Day)
Thu: 21:05 - 20:55

[USDSEK]
Sun to Thu: 22:00 - 21:00
Thu to Fri: 22:00 - 20:55

[CRYPTOS]
Sun to Sat: 21:05 - 21:00(Next Day)

※Please note that Market Trading Hours differ during Winter Time.


【Reorganization of Forex Symbol Group】

Target Symbol:
USDCNH

Details:
Shifting from 'FX Major' to 'FX Exotic'

For more details regarding the change on Forex symbol groups, please click the below URL.
https://www.bigboss-financial.com/position

※The leverage will be fixed as 100:1 due to the change in symbol group.
Please ensure you have sufficient funds available for trading.


Also, along with the above changes, there will be server maintenance for MT4/MT5 during the following period.


【Maintenance Schedule】
18 Apr (Sat) 01:00 - 02:00 (GMT +0)
※End time may vary depending on the maintenance progress.

Target Account Types:
All types of accounts

※Login and transactions in MT4/MT5 accounts will not be affected during the maintenance.


We apologize for the inconvenience and appreciate your understanding and cooperation.


If you have any inquiries, please contact our Customer Support Team.
Thank you for your support.

The trading time for the below products will change during the subject event.
(The following times are GMT 0)


[CFD Commodities]

GOLD_USD
SILVER_USD
OILWTI_USD
OILUK_USD
3rd Apr：*Closed


[CFD Indices]

DAX40_EUR
2nd Apr：22:00 Wed - 20:00 Thu
3rd Apr：*Closed
6th Apr：*Closed
7th Apr：00:15 Tue - 21:00 Tue

UK100_GBP
2nd Apr：22:00 Wed - 20:00 Thu
3rd Apr：*Closed
6th Apr：*Closed
7th Apr：00:00 Tue - 21:00 Tue

HSI50_HKD
2nd Apr：22:00 Wed - 19:00 Thu
3rd Apr：*Closed
6th Apr：*Closed
7th Apr：*Closed
8th Apr：01:15 Wed - 21:00 Wed

N225_JPY
DOW30_USD
SP500_USD
NASDAQ_USD
3rd Apr：22:00 Thu - 13:15 Fri